A recent survey has revealed some troubling opinions from the public about the way government employees treat citizens.
Over 66% of people think that government workers—whether they’re officers or staff—act like they are in charge, treating citizens more like subordinates.
Of the people surveyed, 31% mentioned that government workers are often rude or impolite.
Even more concerning, 52% said it’s nearly impossible to get services without paying a bribe, and 46% of respondents said they have been mistreated when trying to access services.
This survey was conducted by the Public Administration Reform Commission and was highlighted in their full report, which was recently published on the Cabinet Division’s website.
Along with this, reports from six other reform commissions were also released.
The Public Administration Reform Commission, which was led by Abdul Moyeed Chowdhury, submitted this report to Professor Muhammad Yunus, the Chief Advisor of the Interim Government, on Wednesday.
The report calls for major changes to the country`s public administration system.
As part of their work, the Commission conducted an online survey, collecting opinions from 105,000 citizens about various issues related to public administration.
The survey allowed participants to not only answer specific questions but also to share their opinions freely.
The results of the survey were concerning. More than 84% of the citizens agreed that public administration in the country needs reform. Around 80% of those surveyed said that the current system is not citizen-friendly.
Nearly 69% of people felt that in the past 15 years, public administration has lacked impartiality.
One of the main reasons for this, according to 56% of respondents, is political interference, while 42% blamed corruption as the primary barrier to improving the system.
When asked what should be the main focus of public administration reform, 52% of people said that the key issue is ensuring accountability.
In contrast, 36% of respondents think that tackling corruption should be the top priority.
One striking finding was that 96% of those surveyed said they have experienced a lack of transparency and accountability in the way public administration functions.
These survey results highlight the urgent need for reform in how government services are provided and how public employees treat citizens.
Many believe that without major changes, it will be hard for the system to become more responsive and trustworthy.
