A glitch in the one-time password (OTP) verification system has temporarily disrupted user access to the National Identity (NID) services website, affecting both general users and Election Commission (EC) officials.
On Tuesday, users began reporting difficulties logging in, which was later confirmed by EC officials.
At around 1 PM, Ashraf Hossain, system manager of the EC’s National Identity Registration Division, stated that they were working on the issue and expected it to be resolved within a few hours.
ASM Humayun Kabir, the division’s director general, explained that access to the NID website requires a user ID, password, and an OTP to complete login.
Due to OTPs not being delivered, even internal EC personnel have been locked out of the system.
“Activities like photo capture and biometric data collection are still running. Once the OTP problem is resolved, all services will return to normal,” he assured.
In response to queries, Kabir clarified: “The issue is not with our servers. We use a third-party OTP provider, and the problem lies in their system. They are currently working to fix it. Once resolved, services will be fully restored.”
The NID database contains information on approximately 125 million citizens, and the website allows users to request services such as data correction, updates, and reissuance of NID cards. These applications are reviewed and processed by EC officials through the online platform.
Although the OTP-related disruption has halted access to many of these services, data verification operations for the 186 organizations connected to the NID system remain functional, officials confirmed.
